We have a friendly sales team that will be more than happy to assist you with certain size configurations or selections of the finishes. Designitch is not responsible for textile and material variations. Marble may have slight variations in the veins. For example, wood may have natural inconsistencies in the gains. Materials and upholstered items can slightly vary in the production due to several reasons. We do not take any responsibility for delays that are out of our control. We do our very best to keep the orders within our expected lead times, however there are instances where delays are caused by the manufacturer, shipper or customs. Once it is manufactured, we will ship it as soon as possible via your selected shipment method. Please keep in mind that in the month of August, Italian manufacturers are closed for about 2 weeks, which can add to the production time. The standard lead time is usually 6-8 weeks. The typical production time varies slightly based on the different manufacturers that we work with. If the customer is placing the order from the showroom, we require a 50% paid deposit to confirm the order. Deposit:įor online orders, a made to order item must be paid 100% in advance. The manufacturer will begin production on the item and once it is completed, we ship it to you right away. Once you place your order that is made to order, we will release the order to the manufacturer(s) as soon as we receive the payment. We have done our best to provide you with as many options as possible online, without overwhelming. We work with over 100 of the best design brands and each of them have unique finishes. In modern times, we should not be limited to only what is left in stock. When it comes to a design process, we believe having variety and the flexibility to customize each item to the exact size and finishes that you want is necessary. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Only regular priced items may be returned, unfortunately sale items cannot be returned. Refunds will be done only through the Original Mode of Payment. If you receive a refund, the cost of return shipping will be deducted from your refund. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. To return your product, you should ship your order to:ĭesignitch Home Furnitures and Accessories LLC We don’t guarantee that we will receive your returned item. You should consider using a trackable shipping service or purchasing shipping insurance. If you are returning an item from overseas, you will be responsible for paying for your own shipping costs for returning your item. To complete your return, we require a receipt or proof of purchase. ![]() If the order is received damaged or has a manufacturer defect, we will replace the item free of charge. ![]() We do not provide returns or exchanges for Made to Order items. It must also be in the original packaging. Your item must be unused and in the same condition that you received it. ![]() If 7 days have gone by since the goods were delivered, unfortunately we can’t offer you a refund or exchange. Shipping rates will vary based on the order size, delivery location, and shipment method selected.įor Made to Order Items, we ship with either DHL or one of our freight forwarding partners.Īll our shipments are always fully insured.ĭesignitch LLC will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE. SHIPPINGĪt checkout, you will be presented with different shipping methods based on your selection. Designitch LLC does not take responsibility for any delays. We do our very best to make sure this does not happen. Total delivery time will vary based on the standard production time (6-8 weeks) + method of shipment that you select.Īs diligent as we try to be, sometimes there are delays from our manufacturers that are out of our control. We ship the goods as soon as the brand(s) have finished manufacturing your order. ![]() We deliver goods as early as we can with either DHL or our own drivers.
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